FAQs

 

1. General Questions

Q: What is Macro Script?

A: We specialize in providing solutions to help you streamline your workflow, including automation tools, services, and custom products designed to save time and boost productivity.

Q: Where are you located?

A: Our business operates online, and we serve customers globally through our digital solutions and products.

Q: How can I contact you?

A: You can reach us through our Contact Page.

2. Products and Services

Q: What products do you offer?

A: We offer a range of Excel automation tools, including downloadable add-ins, custom VBA scripts, and consulting services. Check out our Products Page for more details.

Q: Are your products compatible with all versions of Excel?

A: Most of our products are compatible with Excel 2016 and newer. For older versions or specific compatibility concerns, please contact our support team.

Q: How do I install the add-ins or tools?

A: After purchasing, you’ll receive a step-by-step guide. Visit our Installation Guide for detailed instructions.

Q: How do I customize my MS ribbon?

A: Visit our Customization Guide for instructions.

3. Orders and Payments

Q: What payment methods do you accept?

A: We accept major credit cards, PayPal, and other secure payment options.

Q: How will I receive my product after purchase?

A: All products are delivered digitally. You'll receive an email with your download and instructions.

4. Technical Support

Q: What should I do if I encounter issues with a product?

A: You can reach us through our Contact Page. We're here to help.

Q: How do I enable macros in Excel for your tools?

A: Visit our Enable Macros Guide for steps.

Q: Can I customize the tools you provide?

A: Yes, we offer customizations. Contact us for more information.

5. Shipping and Delivery

Q: Do you ship physical products?

A: No, all our products are digital downloads for fast worldwide access.

Q: How long does it take to receive my product?

A: Instantly after purchase. Check spam or contact us if needed.

6. Privacy and Security

Q: Is my payment information secure?

A: Yes, we use secure payment gateways and data encryption.

7. Other Questions

Q: Do you offer bulk or enterprise solutions?

A: Yes, contact us for bulk or enterprise-level pricing.

Q: Can I request a new feature or tool?

A: Absolutely! Reach out to us via our Contact Page with your ideas.